Refund and Returns Policy

REFUND POLICY

Please read the following carefully, then send us a refund request in the contact form. Requests for a refund must be clear and acceptable:

Refund

At Neptun-TV, we are committed to being at your service to address all inquiries promptly. Whether you have questions about sales or technical aspects, our team is here to assist you. Your satisfaction with your purchase is of utmost importance to us. If, by any chance, your package does not align with your expectations, our dedicated staff is ready to resolve any issues and meet your unique requirements. Our aim is to provide friendly and efficient customer support for a seamless experience.

We value your input as it helps us continually improve. In the event that you are not entirely satisfied with our services, we offer a 7-day money-back guarantee from the date of your purchase. Follow the instructions below for a smooth refund process. It’s important to note that while we strive to process refunds promptly, unforeseen circumstances such as delays with payment processors or financial institutions may extend the refund timeframe to up to 15 days. Once a subscription is terminated and refunded, future subscriptions to Neptun-TV services will not be possible.

YOU HAVE 7 DAYS TO ASK FOR A REFUND SINCE YOUR PURCHASE DATE. AFTER 7 DAYS, NO REFUND REQUESTS ARE ACCEPTED.

If your refund request gets approved, follow the steps below for a partial refund within 3 days of your date of purchase. if the 3 days have been passed and you have a problem you can contact any time via WhatsApp SUPPORT number or via the Contact us page to fix your problem.

Once you requested a refund you can’t subscribe again to our service at any time in the future.
Follow the steps below to get your refund request sent to us :

Use the Telegram Support or contact form to request the refund.
Provide your username and same email address you use to buy our services.
Include your invoice number.
Note that the refund will be only partial, we will deduct the price of number of days used (4.3 US$ per day)
Credit Card charge fees cannot be refunded as they go straight to your bank.
Payment will be done to the same method of payment used.

Thank you for choosing Neptun-tv as your service provider. We hope to continue serving you in the future.

How to Request a Refund?

Please follow the instructions below for us to process your refund.

Fill in the contact form to request for a refund.
The e-mail address should not be different from what you used when subscribing and buying our service.
The invoice number should be included.

Loading the Portal to infinity ...

REFUND POLICY

Please read the following carefully, then send us a refund request in the contact form. Requests for a refund must be clear and acceptable:

Refund

How to Request a Refund?

Unlock A Whole New World Of Unlimited content in Secondes

The most powerful IPTV provider in the market, where we use the latest technologies and top servers to provide you with a flawless experience

Copyright ©2023 All rights reserved